FREE U.S. SHIPPING ON ORDERS $75+
CUSTOMER CARE
SHIPPING &
RETURNS
Everything you need to know about order processing, shipping, tracking and returns for DJ KERED merchandise.
ORDER PROCESSING
Most DJ KERED merchandise is prepared after an order is placed. Please allow approximately 7–10 business days for order processing before shipment. Processing times may be longer during product launches, holidays or periods of high order volume. Once your order ships, you’ll receive a confirmation email with tracking information.
SHIPPING
Free standard shipping is available on U.S. orders of $75 or more. Shipping rates for U.S. orders under $75 and all international orders are calculated at checkout based on destination and available carrier service. International customers are responsible for any applicable customs duties, taxes or import fees charged by local authorities.
ORDER TRACKING
Once your order ships, you’ll receive a shipping confirmation email with tracking information. Please allow up to 24–48 hours for tracking updates to appear after your package has been accepted by the carrier. DJ KERED is not responsible for carrier delays once an order has been shipped.
RETURNS & EXCHANGES
We want you to be happy with your DJ KERED merchandise. Eligible items may be returned within 14 days of delivery. Items must be unworn, unwashed, unused and returned in their original condition. Customers are responsible for return shipping costs unless an item arrives damaged or incorrect. Original shipping charges are non-refundable. Exchanges are subject to product and size availability. Items marked final sale are not eligible for return or exchange.
DAMAGED / INCORRECT ORDERS
If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can review the issue. Approved claims will be corrected with a replacement or refund at no additional cost to you.
QUESTIONS?
Have a question about shipping, returns or an existing order? Visit the Contact page and send us a message. Please include your order number when contacting us about an existing purchase.
ORDER PROCESSING
Most DJ KERED merchandise is prepared after an order is placed. Please allow approximately 7–10 business days for order processing before shipment. Processing times may be longer during product launches, holidays or periods of high order volume. Once your order ships, you’ll receive a confirmation email with tracking information.
SHIPPING
Free standard shipping is available on U.S. orders of $75 or more. Shipping rates for U.S. orders under $75 and all international orders are calculated at checkout based on destination and available carrier service. International customers are responsible for any applicable customs duties, taxes or import fees charged by local authorities.
ORDER TRACKING
Once your order ships, you’ll receive a shipping confirmation email with tracking information. Please allow up to 24–48 hours for tracking updates to appear after your package has been accepted by the carrier. DJ KERED is not responsible for carrier delays once an order has been shipped.
RETURNS & EXCHANGES
We want you to be happy with your DJ KERED merchandise. Eligible items may be returned within 14 days of delivery. Items must be unworn, unwashed, unused and returned in their original condition. Customers are responsible for return shipping costs unless an item arrives damaged or incorrect. Original shipping charges are non-refundable. Exchanges are subject to product and size availability. Items marked final sale are not eligible for return or exchange.
DAMAGED / INCORRECT ORDERS
If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can review the issue. Approved claims will be corrected with a replacement or refund at no additional cost to you.
QUESTIONS?
Have a question about shipping, returns or an existing order? Visit the Contact page and send us a message. Please include your order number when contacting us about an existing purchase.